Hey!
It’s true that making online payments has made online purchasing easy. After all, technology is an enabler and we can use it to solve existing problems. However, we can see that there are some instances where things don’t work in the same way we expect them to. In such cases, we need to ask someone for confirmation of what has happened.
If you have made a payment to a PayHere merchant and need to know the status of your payment, you can send an email to the PayHere team through [email protected] with the following information along with the respective screenshots as attachments. (Copy the table to your email for ease of filling)
Make sure to fill in all the relevant details properly! It will help you with a faster response.
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Inquiry Type
(eg: Payment confirmation needed)
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Card type
(Visa/Mastercard/Amex/Discover/DinersClub) Non-Card type (ezCash, mCash, Frimi, Genie, Sampath Vishwa, ComBank Q+, LOLC iPay, HelaPay)
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Last 4 digits of the card for Visa/Mastercard/Amex/ Discover/DinersClub
or
reference number of non-card payment
(eg: 15 digits of SVR for Sampath Vishwa and Vishwa account number)
(eg: ezCash reference number starting from 2xxxxxxxx)
(eg: mCash, Frimi, Genie, ComBank Q+, LOLC iPay, HelaPay reference numbers)
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| Date of payment | |
| Time of payment | |
| Amount paid | |
| Customer’s Name and email address (Payer) | |
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To which business or website you paid. (PayHere Merchant Name)
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This information will be then used to communicate with the relevant parties in order to resolve your payment inquiry.
Remember that you never have to submit full bank card details to anyone.
Hope this helps!
PS:
Call us via 011 5 339 339 or 077 2929 333 if you don’t understand what to do and we can assist you.
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