It’s true that making online payments has made online purchasing easy. After all, technology is an enabler and we can use it to solve existing problems. However, we can see that there are some instances where things don’t work in the same way we expect them to. In such cases, we need to ask someone for confirmation of what has happened.
If you have made a payment to a PayHere merchant and need to know the status of your payment, you can send an email to the PayHere team through [email protected] with the following information along with the respective screenshots as attachments. (Copy the table to your email for ease of filling)
Make sure to fill in all the relevant details properly! It will help you with a faster response.
(eg: Payment confirmation needed)
(ezCash, mCash, Frimi, Genie, Sampath Vishwa, ComBank Q+, LOLC iPay, HelaPay)
Last 4 digits of the card for Visa/Mastercard/Amex/ Discover/DinersClub
reference number of non-card payment
(eg: 15 digits of SVR for Sampath Vishwa and Vishwa account number)
(eg: ezCash reference number starting from 2xxxxxxxx)
(eg: mCash, Frimi, Genie, ComBank Q+, LOLC iPay, HelaPay reference numbers)
|Date of payment|
|Time of payment|
|Customer’s Name and email address (Payer)|
To which business or website you paid. (PayHere Merchant Name)