Attention PayHere Merchants! Here are the must-haves of your PayHere affiliated website.
During the PayHere application review for your PayHere Merchant Agreement or when you add a new domain, the respective website link/URL is expected to meet the following requirements.
[If your website is incomplete, you may discuss with your business operations team and web development team, and update the website.]
- About Us section
- Contact Us section
- Products or services section with actual products and prices (not samples or templates)
- Product purchasing process
- Checkout process
- Refund Policy and Cancellation Policy
- Terms & Conditions
These sections need to be completed as it is necessary for the review teams to understand how the customer experience and the business operation through the website of the merchant would be, in order to comply with the regulations while avoiding potential customer complaints applicable to transactions in a Card Not Present environment. Depending on the type of organization you are operating, the sections may differ, but the idea is to have a properly spun web!
Therefore, once the website update is completed, kindly log into your PayHere account, click on resolve and upload the PHMA signed scanned copy for the review team to start the process. If you added a new domain and got it rejected due to incompleteness, you may add the domain again after completing the relevant sections. [Please note that the new domain review process takes approximately 48 hours.]
Make sure to inform us regarding the updates you have made by calling 0115 339 339. You can email us through [email protected] for any further support.
Hope this helps to improve your web-sight!